This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from peachesandcalm.co.uk (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service.

When you use our service, you are agreeing to the collection of this data to help you to use the site and make purchases, and to improve our service to you.

Our principles

Your information belongs to you

We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We respect your legal rights

You may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. Of course, we’ll need to verify that it’s you before we respond to your requests. If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

We won’t sell your data, and we’ll protect it from others

If a third party (other than those related parties specified below) requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden. And we won’t sell your data or pass it on for an unrelated purpose.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Age (over 18 verification)
  • Shipping and billing address.
  • Credit or debit card information (see below) to pass to our payment gateway
  • IP Address
  • Order and returns information

Our website is not suitable for those under eighteen, and we do not seek to collect data on minors. If you are the parent or Guardian of a minor who has used our site, please contact us and we will endeavour to remove all personal data from our website.

Payment Gateway

When you make a purchase through our payment gateway, VivaWallet, they will store your credit card data in an encrypted way order to verify your card and fulfil a purchase and will delete the information after the purchase is completed.

It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Your purchase information is passed to your credit card provider. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. You can review their technology here.

Third party sites

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal and/or order Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use the following third party sites:

We may supply products to you directly from a UK wholesaler, JM Wholesale and will pass your strictly relevant data to them to fulfil delivery of your orders. You can review their GDPR privacy policy here

We use Mailchimp and Woocommerce to progress your order send emails to you about your order or provide general information about our services. You can Opt Out of such services whenever you wish. To do so we will keep information such as responses to emails, IP address, and information you submit voluntarily through surveys or contact forms. (for instance birth date).

All third party sites are subject to rigorous security standards when storing data but we have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. You should check out their privacy policies directly.

Our Service may contain links to other sites that are not operated by us, such as Facebook or Instagram or reviews sites.. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Usage Data

When you visit peachesandcalm.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, items you order or put in your wishlist or shopping cart, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, and if you choose to refuse cookies we’ll ask you to change your browser behaviour to refuse our cookies. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences, browsing behaviour, your shopping cart, and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Statistical Cookies. We collect anonymous information to track trends

Use of Data

We use the collected data for various purposes

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To pursue the legitimate interest of our business, including processing orders, maintaining security, and sending you GDPR compliant tailored adverttising
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To screen for fraud
  • To analyse data patterns amongst populations of customers or prospects

DATA RETENTION

When you place an order through the Site, we will maintain your personal and order Information for our records unless and until you ask us to delete this information.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Please note that we don’t ship outside the United Kingdom.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Data may be held on servers located outside the UK.

Peaches and Calm Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Peaches and Calm Ltd will only disclose personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Peaches and Calm Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We’ll use secure passwords and data encryption as specified by our chosen technologies and third parties.

Analytics

We may use third-party Service Providers such as Google Analytics or Jetpack to monitor and analyze the use of our Service as statistics. Google in turn may use such statistical data for its own use. You can opt out of Google analytics by installing a plug in.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time in line with changes to UK Law. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Peaches and Calm Ltd
26 York Road
Aldershot
Hampshire
GU11 3JP